Configuration
Almost everything about the widget’s look and content is configured in the dashboard, not in code — so you can change it without editing your site. The widget fetches its configuration from your gateway on load.
Where to configure
Open Settings in the dashboard. The widget reads these settings live:
Appearance
- Brand color (and an optional gradient end color + direction) for the header and launcher.
- Header style — solid or gradient.
- Logo shown in the widget header.
Content
- Agent name and avatar shown to visitors.
- Welcome title and subtitle (e.g. “Hi there 👋 — how can we help?”).
- Expected response time copy (e.g. “usually within a few minutes”).
- Support email shown as a fallback contact.
Behaviour
- Pre-chat form — turn it on and choose the fields (e.g. name, email) collected before a chat begins. Field types include text, email, and tel, each optional or required.
- Help center — enable to let visitors browse and search your help articles in the widget.
- Notification sound — the tone played when a reply arrives.
Changes take effect on the next widget load — there’s nothing to redeploy on your site. The embed snippet only carries your key and gateway URL; everything else is server-driven.
What visitors get automatically
Some behaviour needs no configuration:
- Persistent identity & history — a returning visitor keeps their past conversations and an unread-count badge, stored locally in their browser.
- Live presence — the widget shows which human agents are online.
- Feedback — 👍 / 👎 on AI answers, feeding your CSAT analytics.
- Style isolation — the widget renders in a shadow DOM, so it never clashes with your site’s CSS.