Tickets

Tickets track issues that need follow-up beyond a single chat — a bug, a refund, an account problem. They can be created by the AI agent during a conversation or by an agent manually.

Anatomy of a ticket

• Title & description — what the issue is.
• Status — Open, In progress, Resolved, or Closed.
• Priority — Low, Medium, High, or Urgent.
• Assignee — the agent responsible.
• Linked conversation — the chat it came from, one click away.

Working with tickets

• Open Tickets to see everything, with status tabs, search, and sortable columns.
• Click a ticket to open its detail page, where you can change status, priority, and assignee.
• An activity timeline records every change (who set what, and when).
• From a linked conversation you can jump straight to the ticket, and from a ticket back to the conversation.

Where tickets come from

• The AI agent creates a ticket when it detects a concrete, unresolved problem during a chat.
• Agents create tickets manually from a conversation when something needs tracking.

New tickets notify your team (in-app, on mobile, and by email depending on your notification settings).