Knowledge base

Your knowledge base is the single most important input to answer quality. The AI agent retrieves from it to ground every reply, so the more complete and accurate it is, the more the agent resolves on its own.

Adding content

Open Knowledge and add sources:

• Upload files — PDFs and images. Text is extracted; images are read with vision so screenshots and diagrams become searchable.
• Add a URL — point Zuhile at a help article, product page, or policy and it crawls and indexes the content.

Each source is chunked, embedded, and indexed for semantic search. Processing runs in the background; the list updates live as sources finish.

How retrieval works

When a customer asks a question, Zuhile finds the most relevant chunks across all your sources (semantic search), re-ranks them for precision, and gives them to the agent to answer from. This is why answers stay grounded in your content.

Tips for great answers

• Cover the real questions. Add the content behind your most common tickets.
• Prefer clear, self-contained articles. One topic per page beats a giant catch-all.
• Keep it current. Remove or replace outdated sources — the agent will faithfully repeat whatever you give it.
• Watch the gaps. If the agent escalates a lot on a topic, that’s a signal to add knowledge for it.

Managing sources

From the Knowledge page you can review each source’s status and delete ones you no longer want the agent to use. Deleting removes it from retrieval right away.