Settings

Settings is organized into tabs. The essentials:

Organization

Your workspace name and slug, plus business hours and SLA targets (first-response and resolution). Business hours drive both availability and SLA timers.

Widget & embed

Your widget public key and the ready-to-paste embed snippet. You can also:

• Regenerate the key if it’s ever exposed (the old snippet stops working until you paste the new one).
• Restrict which domains may load the widget with a domain allowlist.

Appearance and behaviour (brand color, welcome text, agent name/avatar, pre-chat fields, help center) are configured here too. See the widget docs for what each option does.

Team

Invite and manage members — see Team & availability.

Notifications

Per-agent controls over how you’re alerted:

• Mute specific event types (handoff requests, assignments, new customer replies, new tickets, SLA breaches).
• Snooze all notifications for a while.
• Choose a notification sound.

These apply to in-app, email, and mobile push together — muting a type silences its push too, while the item still appears in your notification list.

Appearance

Switch the dashboard between System, Light, and Dark themes.